app.checklyhq.com degraded performance

Incident Report for Checkly

Postmortem

An incident with our hosting provider Heroku (https://status.heroku.com/incidents/2677) caused a partial outage. In particular, this caused our web application and public dashboards to load slowly. It also caused errors for our public API, Terraform, the Checkly CLI, and Heartbeat checks. Since Private Locations rely on the API for fetching check run jobs, check runs on Private Locations were not scheduled correctly during this incident. Check runs on public locations continued running normally during this time, though, and were not affected.

The incident was active on July 29 during 12:15-12:30 UTC, 13:00-13:15 UTC, and 13:45-14:45 UTC.

Posted Jul 30, 2024 - 10:54 UTC

Resolved

This incident has been resolved.

Posted Jul 29, 2024 - 19:57 UTC

Monitoring

The application is functioning normally again, and we're monitoring the situation in case of further issues.

The incident appears to have been caused by an issue in a third party provider. We're waiting for further confirmation from the provider.

Posted Jul 29, 2024 - 15:36 UTC

Update

We are continuing to investigate this issue.

Private locations and Heartbeat checks are also affected by the issue.

Posted Jul 29, 2024 - 14:42 UTC

Investigating

We’ve detected that app.checklyhq.com is running with degraded performance. This is causing our UI and Public API to load slowly.

We’re currently investigating the issue and working to resolve it as soon as possible.

Posted Jul 29, 2024 - 14:24 UTC

This incident affected: API, Web Application, Public Dashboards, and Private Location.