Dashboard and API outage
Incident Report for Checkly
Postmortem

Our API, Web Application, and Public Dashboards experienced an outage. The root cause was an incident within one of our downstream cloud providers (Heroku). We believe that the issue was caused by an invalid DNS configuration within the European region.

Regular check scheduling, alerting, triggering checks on deployments were not affected during this incident.

Posted Jun 10, 2021 - 09:35 UTC

Resolved
This incident has been resolved.
Posted Jun 09, 2021 - 18:06 UTC
Update
Our systems are available again. We are continuing to investigate and monitor the incident.
Posted Jun 09, 2021 - 17:44 UTC
Monitoring
Our affected systems are partially available now. This incident was likely caused by a DNS configuration error. We are monitoring the health of our systems.
Posted Jun 09, 2021 - 17:17 UTC
Identified
We have identified that the outage is caused by one of our cloud providers. We are looking for potential solutions. Check scheduling and alerting are not affected.
Posted Jun 09, 2021 - 17:04 UTC
Update
We have identified an issue with one of our downstream cloud providers. We are continuing to investigate the impact.
Posted Jun 09, 2021 - 16:56 UTC
Investigating
We are experiencing elevated failure rates on API, web dashboard, and public dashboards. We are investigating the impact on check scheduling.
Posted Jun 09, 2021 - 16:47 UTC
This incident affected: API, Web Application, and Public Dashboards.